FAQ

EFFECTIVE DECEMBER 28, 2021 

RETURN POLICY

Our goal is customer satisfaction and we understand not every purchase will fit how you want it to which means returns are sometimes necessary.

RETURN GUIDELINES:

  • All items purchased from our sale section are FINAL SALES and cannot be returned or exchanged.
  • Also, shoes and accessories (jewelry, scarves, bags, hats, etc.) are FINAL SALE and cannot be returned.
  • All original tags must be attached. All items received as a return must be unworn, unwashed, unaltered, and in smoke-free condition.
  • Returned items that appear to be worn, washed, altered, or smell of smoke will be refused. All refund or returns are at the sole discretion of The Dyed Poppy Boutique.
  • Refund: Returns must be postmarked within 14 calendar days of receiving your merchandise. We apologize for any inconvenience but returns will not be accepted if it is postmarked after 14 calendar days. Refunds are only given if the wrong size was shipped and your size isn’t available or the item is defective.
  • If you are local, you can email help@dyedpoppy.com to get instructions on how to drop off your return.
  • Exchanges: Exchanges can be made in store but unfortunately, we cannot provide exchanges online due to limited inventory. To do an instore exchange please go to dyedpoppy.com to find our pop up locations.
  • All returns/exchanges will be given as a store credit gift card, if you do not find something you like.
  • For defective item claims: If you have received an item(s) with any problems or defects we sincerely apologize and will do our best to resolve this issue for you. On the rare occasion that this may occur, you must contact us within 3 calendar days of receiving your order to inform us of the issue. If we are not notified within 3 calendar days, you will no longer qualify for a return. Please send a photo to help@dyedpoppy.com of the damage/defect item(s) along with a copy of your invoice. All returns, refunds, exchanges, and/or store credit are granted at the sole discretion of The Dyed Poppy Boutique. 

HOW TO MAKE A RETURN:

If all guidelines are met for a return, please include a copy of the packing slip with your return and state the reason for your return on the packing slip. If you do not have a copy of your packing slip, please print your confirmation email as record of your transaction. We also ask that you please email us at help@dyedpoppy.com letting us know you are sending us a return and when to expect it. We recommend insuring your package when sending it back. We are not responsible for items that are lost while in-transit to us. Shipping charges for mailing back returns are the responsibility of the customer, and we do not reimburse for return shipping costs. Ship items to:

Attn: Returns

The Dyed Poppy Boutique

6802 Linda Dr.

Farmington, NM 87402

WHAT HAPPENS NEXT:

Once your return is received and inspected, a confirmation email will be sent to the email address on the order. Please allow 3-7 business days for the return to be received and processed. For returns, please note your bank or credit card holder may require additional days to process and post the transaction. For gift cards, you will receive an electronic gift card via e-mail to the e-mail address that was given during your order. Please note, returns that do not meet our guidelines will be sent back at the customers expense. You have the option to apply return shipping costs on your credit card or have the item(s) sent back in a future purchase. We hold unacceptable returns for 30 calendar days. After 30 calendar days, the items will be donated to charity. If you have any concerns or questions regarding your return or store credit, please email us at help@dyedpoppy.com. Your business means the world to us so please let us help however we can!

Thank you for supporting our small business.

2) SHIPPING TIME: We are currently shipping & completing deliveries on Mondays, Wednesdays, & Fridays of each week, except on holidays. Please have orders placed by 2 pm (MST) to make shipping/deliveries deadlines on Monday & Wednesdays. FB LIVE orders are shipped/delivered on Fridays (guaranteed if orders are placed by noon). Orders will ship within 2 business days. We ship USPS, UPS & FedEx depending on the best option for the order. Please note it can take up to 5-7 business days once shipped. 

3) LOCAL DELIVERY: This option is available for customers who live in Bloomfield, Aztec, Farmington, or Flora Vista, NM. Local deliveries will be placed at your front door within 2 business days if not sooner.  If you do not live in this area and select this option we will hold your order until the shipping invoice is paid. 

4) HOW DO I FIND YOUR NEXT POP UP SHOP OR FB LIVE? For 2022 things are going to look a little different for The Dyed Poppy Boutique. We will have 1 pop up a month from January to September. Then from October to December 1 pop up a week.  As our locations change we try to keep you all up to date. Please visit https://dyedpoppy.com/pages/pop-ups

5) HOURS OF OPERATION: You can find our hours at https://dyedpoppy.com/pages/pop-ups or on our social media accounts. Administration hours are Monday to Friday from 10 am to 5 pm (MST). 

6) MODEL INFO:

Ashley is 5'6, 125 lbs, tops (S), bottoms (S or size 2/26), bra size (34C), shoes (7.5) 

7) SIZING: The majority of our items run TTS and if we notice that they don't we will make sure to tell you! Please refer to the below sizing chart. 

Size Chart

Extra Small

Small

Medium

Large

Extra Large

Number Size

0

2/4

6/8

10/12

14/16

Bust

30-32

32-34

34-36

36-38

40-42

Waist

24

25-26

27-28

30-31

32-33